['Privacy Policy\n\nAt Exquisite Horology B.V., located at Keizersgracht 123, 1015 CJ Amsterdam, Netherlands, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our online platform, purchase luxury mechanical watches, or engage with our services. We adhere to the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n**1. Data Controller**\nExquisite Horology B.V. is the data controller for the personal data collected through this service.\n\n**2. Information We Collect**\nWe collect various types of information for different purposes to provide and improve our service to you.\n\n* **Personal Data:** While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:\n * Name\n * Email address\n * Phone number\n * Billing and shipping address\n * Payment information (e.g., credit card details, securely processed by our payment partners and not stored by us)\n * Order history and preferences related to luxury watches\n\n* **Usage Data:** We may also collect information about how our service is accessed and used. This Usage Data may include information such as your computer\'s Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.\n\n**3. How We Use Your Information**\nWe use the collected data for various purposes, based on specific legal grounds:\n\n* **To provide and maintain our service:** This includes processing your orders for luxury watches, managing your account, and fulfilling our contractual obligations. (Legal basis: Performance of a contract)\n* **To notify you about changes to our service:** Keeping you informed about updates or changes. (Legal basis: Legitimate interests)\n* **To allow you to participate in interactive features of our service when you choose to do so:** For example, leaving reviews or participating in discussions. (Legal basis: Consent, Performance of a contract)\n* **To provide customer support:** Assisting you with inquiries, returns, or service requests for your mechanical watches. (Legal basis: Performance of a contract, Legitimate interests)\n* **To gather analysis or valuable information so that we can improve our service:** Understanding user behavior to enhance functionality and user experience. (Legal basis: Legitimate interests)\n* **To monitor the usage of our service:** Ensuring the smooth operation and security of our online platform. (Legal basis: Legitimate interests)\n* **To detect, prevent, and address technical issues:** Maintaining the integrity and reliability of our systems. (Legal basis: Legitimate interests)\n* **To provide you with news, special offers, and general information about other goods, services, and events** which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information. (Legal basis: Consent, Legitimate interests)\n* **To comply with legal obligations:** Such as tax and accounting requirements. (Legal basis: Legal obligation)\n\n**4. Sharing Your Information**\nWe may share your personal information in the following situations and always with appropriate safeguards:\n\n* **With Service Providers:** We may employ third-party companies and individuals to facilitate our service (e.g., payment processors, shipping companies, IT service providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.\n* **For Business Transfers:** If Exquisite Horology B.V. is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.\n* **For Legal Requirements:** We may disclose your personal data in the good faith belief that such action is necessary to:\n * Comply with a legal obligation\n * Protect and defend the rights or property of Exquisite Horology B.V.\n * Prevent or investigate possible wrongdoing in connection with the service\n * Protect the personal safety of users of the service or the public\n * Protect against legal liability\n* **With Your Consent:** We may disclose your personal information for any other purpose with your explicit consent.\n\n**5. Data Retention**\nWe will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.\n\nWe will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.\n\n**6. Data Security**\nThe security of your data is paramount to us. We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.\n\n**7. Your Data Protection Rights under GDPR**\nIf you are a resident of the European Economic Area (EEA), you have certain data protection rights. Exquisite Horology B.V. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.\n\nYour rights include:\n\n* **The right to access:** You have the right to request copies of your personal data.\n* **The right to rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.\n* **The right to erasure (\'right to be forgotten\'):** You have the right to request that we erase your personal data, under certain conditions.\n* **The right to restrict processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.\n* **The right to object to processing:** You have the right to object to our processing of your personal data, under certain conditions.\n* **The right to data portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.\n* **The right to withdraw consent:** You also have the right to withdraw your consent at any time where Exquisite Horology B.V. relied on your consent to process your personal information.\n\nIf you make a request, we have one month to respond to you. Please note that we may ask you to verify your identity before responding to such requests.\n\n**Right to Lodge a Complaint with a Supervisory Authority:**\nIf you have concerns about our processing of your personal data, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement took place. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).\n\n**8. International Data Transfers**\nYour information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.\n\nIf you are located outside Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to the Netherlands and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.\n\n**9. Cookies and Tracking Technologies**\nWe use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.\n\nYou can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.\n\n**10. Links to Other Websites**\nOur service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party\'s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.\n\n**11. Children\'s Privacy**\nOur service is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.\n\n**12. Changes to This Privacy Policy**\nWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.\n\n**13. Contact Us**\nIf you have any questions about this Privacy Policy, please contact us:\n\nExquisite Horology B.V.\nKeizersgracht 123\n1015 CJ Amsterdam\nNetherlands', 0.0013525499999999999, 'gemini-2.5-flash-preview-05-20']